FAQs & Information
How do I book an appointment?
You can request an appointment through our website or contact Atrosa Med Spa directly. Appointment requests are subject to availability and confirmation.
How early should I arrive?
Please arrive 5–10 minutes before your scheduled appointment to allow time for check-in and any necessary forms.
What is your cancellation policy?
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations and no-shows may be subject to a fee.
Do you accept walk-ins?
Appointments are recommended to ensure availability. Same-day appointments may be available depending on the schedule.
How do I know which treatment is right for me?
Treatment recommendations are based on your skin concerns, goals, and current skin condition. We can help guide you toward the most appropriate service during your appointment or consultation.
Are results guaranteed?
Individual results vary based on skin type, condition, lifestyle, and treatment plan. No specific result can be guaranteed.
Do you offer treatment packages?
Yes. Select services are available in multi-session packages. Please visit the Packages section for current options and pricing.
What should I do before a facial or skin treatment?
Avoid excessive sun exposure and inform us of any recent treatments, medications, sensitivities, or skin conditions that may affect your service.
What should I do after my treatment?
Aftercare depends on the service. You will receive treatment-specific instructions when needed. In general, gentle skincare, hydration, and sun protection are recommended.
Do you offer services for acne-prone or sensitive skin?
Yes. Many treatments can be customized based on your skin’s needs. Please let us know about any sensitivities or concerns before your appointment.
What is your refund policy?
Services already performed are non-refundable. Retail product returns and package policies may vary. Please contact Atrosa Med Spa with any questions regarding a specific purchase.
What forms of payment do you accept?
We accept major credit and debit cards and other available payment methods offered through our booking and payment system.
Where is Atrosa Med Spa located?
Atrosa Med Spa is located in Vienna, Virginia, serving clients throughout Northern Virginia and the greater DMV area.
Privacy Policy
Atrosa Med Spa respects your privacy and is committed to protecting the personal information you provide to us.
We may collect information such as your name, phone number, email address, appointment details, service history, and information you voluntarily provide when booking an appointment, completing forms, contacting us, or purchasing services or products.
We use this information to:
• Schedule and manage appointments
• Communicate with you regarding bookings, services, and follow-up care
• Process payments and transactions
• Provide and improve our services
• Send appointment reminders or promotional communications when permitted
• Maintain business and service records as required
We do not sell your personal information.
Information may be shared with trusted service providers that help us operate our business, such as booking, payment processing, website, and communication platforms, when necessary to provide those services.
We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. However, no online or electronic system can be guaranteed to be completely secure.
By using our website, booking services, or providing information to Atrosa Med Spa, you acknowledge and agree to the practices described in this Privacy Policy.
For questions regarding your privacy or personal information, please contact Atrosa Med Spa directly.
Cancellation & Rescheduling Policy
We understand that plans can change. To allow us sufficient time to accommodate other clients, please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a cancellation fee.
Clients who do not arrive for their scheduled appointment without providing notice may be charged a no-show fee and may be required to provide a deposit or prepayment before booking future appointments.
If you are running late, please contact us as soon as possible. Late arrival may result in a shortened treatment or the need to reschedule your appointment in order to avoid delaying other clients.
Atrosa Med Spa reserves the right to modify or waive cancellation fees when appropriate.
Refund, Package & Service Policy
Our goal is to provide professional, personalized services and a positive experience for every client.
Completed services are non-refundable.
Because individual skin types, conditions, lifestyles, and treatment responses vary, Atrosa Med Spa cannot guarantee specific treatment results. Multiple treatments may be recommended depending on the service and individual goals.
Treatment packages are intended for the individual client who purchased them and are non-transferable unless otherwise approved by Atrosa Med Spa.
Package purchases are non-refundable once treatment has begun. Any unused package sessions are subject to the terms provided at the time of purchase.
Promotional offers, discounted packages, and special pricing may have separate terms and expiration dates. Promotional pricing cannot be combined with other discounts unless specifically stated.
Retail product returns may be accepted only in accordance with the return policy applicable at the time of purchase. Opened or used skincare products may not be eligible for return for hygiene and safety reasons.
If you have concerns regarding a service or purchase, please contact Atrosa Med Spa as soon as possible so we can review the situation with you.